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The Journey to World Class Healthcare Quality Management
In the case of World Class Healthcare Quality, the basics are mostly around “Creating Discipline” to do the most fundamental things correctly time after time after time – for example, getting the Core Measures right for every Core Measure patient. However, “Creating the Discipline” is surmounted by “Doing the Right Things” time after time… enabled by a more evolved healthcare quality management infrastructure that provides care givers with the evidence-based orders and plans of care to support their decision making. The third stage of evolution – “World Class Care” – is the result of Clinical Process Optimization. At this stage, the organization is certain that time after time: |
Clinical Process is followed per the best available healthcare quality management evidence Clinical Outcomes are superior to those of lower quality providers Resource Utilization is optimized, i.e. there is no waste in the operation. |
Leading edge strategic innovators understand that achieving world class healthcare quality management must come in stages – and that these stages build one after the other – starting with the most basic fundamental infrastructure and evolving into robust organizations that are nimble, innovative, and optimized. |
"Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality." |
Peter Drucker |